Jack Coulloupas : 0414 976 283

Office : 03 9778 9555




This qualification reflects the role of individuals who use a defined and limited range of hospitality operational skills. They are involved in mainly routine and repetitive tasks using practical skills and basic industry knowledge. They work under direct supervision.

 JOB ROLES : This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, catering operations, clubs, pubs, cafes and coffee shops.

Possible job titles include:

  • bar attendant
  • café attendant
  • catering attendant
  • food and beverage attendant

PATHWAYS INFORMATION : This qualification is suitable for VET in Schools (VETiS) delivery and for an Australian Apprenticeship pathway.

PATHWAYS INTO QUALIFICATION : Individuals may enter SIT20316 Certificate II in Hospitality with limited or no vocational experience and without a relevant lower level qualification.

PATHWAYS FROM QUALIFICATION : After achieving SIT20316 Certificate II in Hospitality, individuals could progress to a wide range of other qualifications in the hospitality and broader service industries.

LICENSING/REGULATORY INFORMATION : No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

ENTRY REQUIREMENTS : There are no entry requirements for this qualification.

QUALIFICATION & RECOGNITION : The Certificate II in Hospitality is granted on the successful completion of 6 core subjects, plus 6 elective units of competency.

Students may be able to shorten the length of their course by applying for Recognition of Prior Learning (RPL) based on your skills acquired through work or life experiences, or through qualifications obtained from formal studies or training. An assessment process of RPL applications does apply.
AQF Qualifications and Statements of Attainment, issued by any other Registered Training Organisation, will be recognised by the institute.

Who Can Apply?

Looking for a career that interacts with people.
Develop skills & knowledge can use across the world.

  • Individuals defined as mature age (mature age is being at least 18 years of age and away from formal education for at least 1 year)
  • Individuals interested in developing their skills within the hospitality industry.
  • Individuals wanting a career change.

Selection Criteria :

  • A knowledge of, and/or interest in, hospitality
  • Current or previous involvement in the hospitality industry
  • Enthusiasm to actively participate within group activities
  • Motivation to undertake and complete the course


*Prerequisite for each unit is  SITXFSA001 Use hygienic practices for food safety
* Prerequisite for each unit is  SITHFAB002  Provide responsible service of alcohol

A reasonably sound and efficient internet.
Computer, Laptop or iPAD/Tablet (they have their limitations)
A mobile phone is inadequate


Course Enquires & Enrolments : Phone: 03 9778 9555 | Mobile: 0414 976 283

Course Support

IVET recognises that each learner will have individual learning requirements.  In cooperation with the learner IVET will endeavour to meet these to achieve a successful outcome of the learner’s chosen course.  In striving to achieve a successful outcome for the learner, IVET will examine alternative strategies.  Where the need arises alternative strategies may include, but not limited to:


  • Further reading
  • External Help – e.g. Counselling
  • Alternative Assessment Arrangements
  • Alternative Delivery Arrangement
Course Length

Course length may vary due to the nature of the flexible delivery that may be adopted on an individual basis.


Assessment of competencies involves written responses, presentations, observation checklists and supplementary forms of evidence. It may occur on-the-job, or within the classroom environment.

Opportunities for Further Study or pathways

Graduates of the Certificate II in Hospitality will be well equipped to pursue further studies in fields associated with the industry, at Certificate III or Certificate IV. Students may be eligible for some credits for studies already undertaken.  However, students should consult the Institute prior to application.

Commencement Date(s)

Please contact the Institute of Vocational Education and Training for commencement dates.


Please contact the Institute for the current price schedule


Eastern Suburbs
Course Enquiries:   03 9778 9555 / 0414 976283
Email: jack@ivet.vic.edu.au


Course Advisors can be contacted on 03 9778 9555 / 0414 976 283


Qualification Title: Certificate II in Hospitality

Qualification Code: SIT20316

Description: Food and Beverage attendant in a Restaurant, Café, Hotel and Club          

Occupation/Work Function : Food & Beverage Attendant, Bar Attendant

Units of Competency: 12 units –  6 core & 6 Electives

Core Units

Core Unit - BSBWOR203

Work effectively with others

Core Unit - SITHIND002

Source and use information on the hospitality industry

Core Unit - SITHIND003

Use hospitality skills effectively

Core Unit - SITXCCS003

Interact with customers

Core Unit - SITXWHS001

Participate in safe work practices

Core Unit - SITXCOM002

Show social and cultural sensitivity

Electives - SITXFSA001

Use hygienic practices for food safety

Electives - SITHFAB002

Provide responsible service of alcohol

Electives - SITHFAB004

Prepare and serve non-alcoholic beverages*

Electives - SITHFAB005

Prepare and serve espresso coffee*

Electives - SITHFAB007

Serve food and beverage*

Electives - SITHFAB003

Operate a bar*



Australian Institute Of Vocational Training & Education Pty Ltd | ABN 78 127 526 505 | ACN 127 526 505
RTOID : 22304




Please contact us to discuss your training needs.

Jack Coulloupas : 0414 976 283

Office : 03 9778 9555


This Site is protected by SSL Security Certificate and powered by Stripe for secure payments.