This qualification reflects the role of skilled operators who use a broad range of hospitality skills combined with sound knowledge of industry operations. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many individuals have supervisory responsibilities and plan, monitor and evaluate the work of team members.

It is recommended that individuals undertaking this course be employed in the hospitality industry. The combination of formal learning and actual working application experience will provide the appropriate learning outcomes.

JOB ROLLS :

This qualification provides a pathway to work as a team leader or supervisor in hospitality organisations such as restaurants, hotels, catering operations, clubs, pubs, cafes and coffee shops.

Possible job titles include:

• bar supervisor or team leader
• duty / shift manager
• food and beverage supervisor